Free Shipping on all orders over $100 (after discounts, before tax) in Canada and the US
UPS: Standard and Expedited Shipping, Purolator Ground Shipping (good for remote locations)
Local Pick up available to those residing in Calgary, AB
Processing and delivery time
UPS Standard Delivery: 1 to 7 business days
UPS Expedited Delivery: 2 business days
Purolator Ground: 2 or more business days based on your address
Important note on free shipping eligibility
To qualify for free shipping, your order total must be $100 or more after any discount codes are applied and before tax. If your total falls below $100 after applying a discount, shipping will be calculated and applied at checkout.
International Orders (Outside Canada)
Customs, duties, and taxes may apply and are not included in the shipping fee. These charges are the customer’s responsibility.
If your dog decides they don't like the gear we have a 30-day return policy. The item must be in NEW condition with the original packaging and tags.
Return shipping is paid by you, but should you decide you'd like to exchange your gear we will reship free of charge.
Please send returns/exchanges to the address below and include your order number and a note that you wish for a refund/exchange
Rocky Mountain Dog
3220 30 ST SW
Calgary, AB T3E 2M7
Shipping
Shipping options
Free Shipping on all orders over $100 (after discounts, before tax) in Canada and the US
UPS: Standard and Expedited Shipping, Purolator Ground Shipping (good for remote locations)
Local Pick up available to those residing in Calgary, AB
Processing and delivery time
UPS Standard Delivery: 1 to 7 business days
UPS Expedited Delivery: 2 business days
Purolator Ground: 2 or more business days based on your address
Important note on free shipping eligibility
To qualify for free shipping, your order total must be $100 or more after any discount codes are applied and before tax. If your total falls below $100 after applying a discount, shipping will be calculated and applied at checkout.
International Orders (Outside Canada)
Customs, duties, and taxes may apply and are not included in the shipping fee. These charges are the customer’s responsibility.
Returns & Exchanges
If your dog decides they don't like the gear we have a 30-day return policy. The item must be in NEW condition with the original packaging and tags.
Return shipping is paid by you, but should you decide you'd like to exchange your gear we will reship free of charge.
Please send returns/exchanges to the address below and include your order number and a note that you wish for a refund/exchange
Rocky Mountain Dog
3220 30 ST SW
Calgary, AB T3E 2M7
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Customer Service (Gisele) was very helpful with sizing. After MANY times measuring and A LOT of back and forth emails with Gisele I finally settled on the xsmall and they fit my dog perfectly and are good quality.
If you’re stuck deciding on xsmall or small, here are my dogs measurements for comparison: head circumference - snug measurement at 9 3/4” and a relaxed measurement of 10”; muzzle circumference of 6”. I was concerned that the xsmall would not allow room at the sides of her eyes and there was plenty of room! The distance between the OUTSIDE corners of my dogs eyes are 3” and there is about 1/2” clearance from the corners of her eyes to the foam edge. She’s mostly poodle with some chihuahua and almost 10.5 lbs.
Took about 3 days for my dog to get used to them with the clear lens (photos attached with clear lens and stickers before I removed them). I kept her on the clear lens for about a week then to the smoke lens for a couple of weeks and now to the blue lens. My girl is 17 yrs old with diminished vision and bright sunlight has become a problem for her. These goggles have helped tremendously and she’s quite content wearing them.
One additional mention…While your dog is getting used to the googles, they may try to ‘rub’ them off their face. The lenses scratch easily so if you don’t want to see your dog wearing lenses that are scratched, consider purchasing an additional lens that your dog may wear regularly. After they get used to them. My dog slightly scratched the side of her clear lenses against the base of a light pole, trying to ‘rub’ them off, during her training phase. She’s graduated to her darker blue lens and is now used to the googles that scratching the lens is not an issue.
So appreciate the fit and easy transition to wearing the goggles. Thor has an eye condition called pannus and requires eye protection from UV light.These goggles are part of his treatment, so thankful I found a great product.
